Keyleader

Princess Polly

Apply to this job
Boston, MA on site Until 8/21/2026 1+ years exp First posted March 27, 2025 Last posted June 4, 2026
Job description
Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. 
 
As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. 
 
We are growing our team based at our Newbury Street Retail Store and are looking for talented individuals to join the Princess Polly team.
 
Think you can help us in our journey of becoming the best four wall shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you. 
 
 
Position Summary:
 
Our Retail Store Keyleader embodies drive, enthusiasm, and a natural talent for inspiring others. They're entrusted with overseeing store opening and closing duties while cultivating exceptional customer service, serving as a cornerstone within our dynamic and fast-paced retail setting. 
 
Supporting the Store Manager and Assistant Manager, they lead the team in achieving exceptional customer experience, sales goals and upholding operational efficiency. Ready to step up as manager on duty, they exhibit leadership and accountability as needed, motivating our team through constructive feedback, development and training.  Their passion for retail and strong leadership skills make them an invaluable asset as we strive to create an unforgettable in-store experience for our customers!
 
IF YOU ARE INTERESTED, THIS IS WHAT SUCCESS LOOKS LIKE AS OUR RETAIL KEYLEADER:
-You will lead and motivate the sales team to achieve sales targets and provide excellent customer service whilst contributing to their career development
-You will perform operational duties inclusive of but not limited to: opening and closing registers, visual merchandising execution, inventory management, light housekeeping
-You will build brand loyalty and awareness through memorable in-store experiences in a fast paced retail environment
-You will demonstrate a commitment to our company Values, our innovative Business style, our People Leadership principles, and our outstanding Customer First approach
 
COMMERCIAL AND EDUCATION REQUIREMENTS
-3+ years in retail industry
-1+ year experience in retail management 
-Excellent leadership and communication skills
-Ability to motivate and inspire associates to achieve their goals
-Strong problem-solving skills and the ability to make quick and effective decisions 
-Exceptional customer service skills
-Great sense of style
-Ability to work flexible hours, including nights and weekends 
 
Salary banding: $19-21/hour
Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better. 
 
What are you waiting for? Come experience something different and amazing in the online fashion space!
 
#PrincessPolly #PursueYourPassion #PrincessPollyCareers
About this role

Summary

Lead retail team, ensure customer satisfaction, manage operations, support sales growth in fast-paced environment

Job title

Keyleader

Experience level

3+ years in retail, 1+ year management

Minimum experience

1+ years exp

Industry

fashion

Location requirements

On-site in Boston, MA, no remote work allowed

Salary

$40k–$44k

Management role

Yes

Skills & keywords

Required skills

leadershipcommunicationproblem-solvingcustomer service

Preferred skills

stylemotivationtraining

Specializations

retailcustomer servicevisual merchandisinginventory managementteam leadership
Locations

Structured locations inferred from the posting.

Boston, MA, USA

On-site City