Keyholder, Rock Center

Hill House Home

New York, New York, US Until 9/30/2026 First posted March 23, 2025 Last posted August 1, 2026

Job description

Hill House is seeking an Keyholder to help lead the retail team of our store. This role will coach and develop a team of associates to provide a best-in-class shopping experience for our customers. The Keyholder will also be responsible for supporting the store’s daily operations including inventory management and reporting. This is a full-time position with a retail schedule (including weekends.)

RESPONSIBILITIES

Ensure the team is providing best-in-class customer service to every person, every time
Work in a fast-paced environment with fastidious attention to detail
Develop, execute, and continuously improve back of house operations to make sure the store exceeds customer expectations
Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs
Support Store Manager with daily staffing plans, inventory management, and visual displays. Ensure that the store execution continually meets brand standards

ABOUT YOU

Retail management experience or service industry management background
Passion for people development and customer experiences
Self-motivated with exceptional communication and motivational attitude
High degree of flexibility and initiative
Embraces a culture of learning and advocacy
$22/hr

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories.

Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [email protected].

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information, please review the E-Verify Participation and Right to Work notices provided with the application materials.

About this role

Summary

Lead retail team, manage operations, develop team, ensure excellent customer service.

Job title

Keyholder, Rock Center

Experience level

retail management experience

Industry

retail

Location requirements

New York, NY; remote work not allowed.

Salary

$22/hr

Management role

Yes

Skills & keywords

Required skills

retail managementcustomer serviceteam leadershipcommunication

Preferred skills

None specified

Specializations

customer serviceoperationsinventory managementteam leadership

Locations

Structured locations inferred from the posting.

New York, NY, USA

On-site City