Keyholder

The Normal Brand

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Springfield, Missouri, US on site Until 9/20/2026 1+ years exp First posted July 22, 2026 Last posted July 22, 2026
Job description

The Normal Brand is a fast-growing apparel company that sells clothing and accessories online and in over 600 stores in the US. We're hiring for our retail brick-and-mortar store in Springfield, MO and we want a hard working, personable, goal-oriented Keyholder. The store is an experience where a clean, enjoyable, and fun environment is of utmost importance.

Responsibilities

  • “Our goal is to make peoples’ day better, sell clothes, and have FUN!”
  • Inspire and lead team to deliver an excellent customer experience and revenue
  • Facilitate retail sales and suggestive sell to maximize revenue
  • Encourage suggestive selling to maximize revenue
  • Monitor sell through on sales floor and replenish as needed
  • Maintain a clean store and merchandise to Normal standards
  • Educate and train team on product knowledge
  • Support Assistant Store Manager and Store Manager on initiatives
  • Promote a safe and clean environment for customers and staff
  • Embrace an environment that is respectful in communication
  • Responsible for securing store

What will make you stand out

  • 1+ Year of Customer Service or Sales Experience
  • Fashion/apparel industry experience
  • Passion for making people happy
  • Proficiency with Shopify and Shopify POS
  • Strong integrity
  • Excellent fashion sense
  • Self- awareness
  • Humble, Hungry, and Smart

Requirements

  • Eager to learn through feedback and solve problems in a fast-paced environment
  • Hard working, team player, and goal oriented
  • People person - approachable, friendly
  • Team player, goal oriented, and positive
  • Inventory integrity
  • Ability to adapt quickly to new systems and processes
  • Must be able to work evenings, weekends, & Black Friday.

Benefits

  • Paid hourly and bi-weekly
  • Bonus opportunities
  • Employee Discount

Please submit a cover letter along with your resume.

Job Types: Part-time

About this role

Summary

Lead store team, deliver excellent customer experience, and manage sales and merchandise.

Job title

Keyholder

Experience level

1+ years

Minimum experience

1+ years exp

Industry

retail

Location requirements

On-site in Springfield, MO; no remote work allowed

Salary

Not specified

Management role

No

Skills & keywords

Required skills

customer servicesalesShopifymerchandisingteamwork

Preferred skills

fashion senseShopify POSapproachablefriendly

Specializations

customer servicesalesfashionretailmerchandising
Locations

Structured locations inferred from the posting.

Springfield, MO, USA

On-site City