Key Account Manager- Mumbai

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Career Stream Tasks

• Provide input to and lead implementation of Key Account & Client Management programs to retain and strengthen client relationships and implement programs and policies that better suit the business objective.
• Lead Key Account & Client Management programs planning and strategizing to retain and expand current customer relationships
• Execute Key Account & Client Management plans and policies to ensure high-quality customer service and issue resolution in order to retain current clients
• Prioritize, manage and coordinate client engagement activities, including identifying client business requirements and preparing proposals and quotations
• Establish and maintain Industry-specific relationship management activities, including broking, financial planning, asset management, advertising account management, etc.

Differentiator

- Experienced manager works at a senior level within a function/job family
- Responsible for policy and strategy implementation and short-term results (1 year or less)
- Problems faced are difficult to moderately complex - Decisions made on business plan and procedures
- Directly impacts the operational efficiency of own function or functional area and may influence others outside of own functional area
- Typically Reports to M4/L1

Management Responsability

- Manage groups of 2 or more experienced professionals and/or team leaders or supervises large, complex production or operations team(s) who exercise latitude and independence in assignments and is accountable for the performance and results
- May have budget accountability for own job family / area and/or manage elements of the budget.

Stakeholders

- May influence others outside of own job area regarding policies, practices and procedures
- Develop strong, trusting relationships with business leaders across Galderma
- Cooperate with and coordinate activities with external service providers
- Advise and guide customers and key stakeholders on processes, systems and tools

Experience Level

8 - 10 years

Education Level

Master's / Bachelors Degree