Key Account Manager

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

Job Profile:

Responsible for business retention and development, including tactical and strategic responsibilities.  Continually look for opportunities to improve our day-to-day execution of the service we deliver to our clients, as well as identify business development opportunities that will increase annual net revenue contribution.

Essential Job Functions:   

Tactical retention responsibilities for assigned accounts include:

• Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
• Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
• Penetrate organizational structure and develop relationship beyond main points of contact
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Set up internal reports to monitor our performance in meeting critical milestones
• Immediately communicate any issues or exceptions to Operations
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
• Manage and lead business reviews; establish a quarterly review cycle, at a minimum
• Engage Sales and Operations to participate in client meetings, presentations, and business reviews
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Update status of progress on business opportunities
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered

 

Strategic Responsibilities

• Understand accounts’ business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
• Continuously pursue and implement more efficiency and cost reduction measures
• Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions
• Other duties as assigned

Qualification and Experience: 

• Graduate in any discipline; Logistics or Supply Chain qualification preferred.
• 5-10 years of experience in KAM role.
• Good analytical and program management skills; ability to define, develop and document business processes and procedures

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Recruitment Agency Policy:

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement. We appreciate your cooperation in respecting this policy.