Key Account Executive_HLL

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

• Keeps close contact with GKAM or RKAM to understand progress or time frame of KA program 

• Keeps close connection with KA local representative office or its key sourcing agent to introduce our capability

• Monitoring & summarizing financial performance of the account and keep CRS manager and RKAM or GKAM updated

• Monitoring & following up with any quality issues, client complaint• Organizes vendor seminar to introduce KA requests and get sales leads

• Supports sales staff approaching individual vendor; LKAM can also directly host key vendor

• Monitors project status especially during initial kick off stage to make sure no problem happens in quotation, TAT (turn-around-time), etc

• Organizes regular review meeting with KA local office, SGS RKAM

• Transfers update of KA (client testing protocol, pricing, special reporting format, test request form and other documents) from GKAM or RKAM to relevant teams.

• Other task as assignment

•University level or higher

• 1-2 year experience in related products or services

• Proficient in English

• # of complaints and claims related to the assigned inspections

• # of errors in Reports and delivery time of Reports (Maximum 24 hours after inspection)

• Accuracy and number of customer queries on reports