Junior Operations Specialist
Einride
Apply to this job Remote Germany remote Until 8/22/2026 First posted April 12, 2025 Last posted April 12, 2025
Job description
Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.
Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies.
As Junior Operations Specialist you will be a part of the Daily Operations DACH team, working and supporting customers in the DACH region ensuring operational excellence. The role is fully remote and requires occasional customer visits.
What you'll do:
- Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in Germany
- Manage daily operations and planning
- First point of contact for our customers and other partners such as carriers and workshops for electric trucks
- Coordinate internal stakeholders such as invoicing, hardware and charging
- Analyze, optimize and report performance securing agreed KPIs and SLA are achieved
- Handle and resolve customer requests
- Monitoring support inbox and resolve ad hoc deviations
- Support customer deployment projects
- Customer on site visits and go live support
- Supporting account managers with backoffice tasks
What we're looking for:
- Successful apprenticeship (abgeschlossene Ausbildung) in a logistics role or
- Bachelor's degree in Business, Supply Chain/Operations or Logistics
- First experiences in a customer facing role within operations, logistics or other relevant settings
- Strong collaborator & communicator with organisational skillset
- Strong service and solution oriented mindset
- Independent and confident in your ability to act, prioritize and make decisions
- Fluent in German & English
- Hands- on mentality and open for fast scaling environment
- Enthusiastic about new technologies (electric transports) & sustainability
What you can expect:
- Transforming the logistics landscape within a skilled & motivated team by implementing latest technologies and solutions
- AI based transformation tools
- Work in a small, regional and dynamic team, supported by our international headquarters in Sweden, Stockholm.
- Working local, thinking global
- Joining a technology disruptor with fast growth ambitions
- Working in a fully remote role with traveling on demand
- Competitive salary and potential to grow within the organization
At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.
About this role
Summary
Support daily operations and customer experience in the DACH region.
Job title
Junior Operations Specialist
Experience level
entry level
Industry
transportation
Location requirements
Remote work allowed in Germany
Salary
Not specified
Management role
No
Skills & keywords
Required skills
logisticsbusinesssupply chainoperationscustomer servicegermanenglish
Preferred skills
communicationorganizationalproblem solvingtechnology
Specializations
logisticscustomer serviceoperationssupply chainsustainability
Locations
Structured locations inferred from the posting.
Germany
Remote Country