Junior Customer Service Representative (Science/ Environmental Background)

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and online portals
• Provide accurate information regarding products, services, and processes related to scientific or environmental offerings
• Assist customers with order processing, documentation, and general account support
• Log, track, and resolve customer issues in a timely and professional manner
• Escalate technical or complex inquiries to appropriate internal teams when necessary
• Maintain accurate records of customer interactions within CRM systems
• Support internal teams by coordinating customer feedback and service requests
• Ensure compliance with company policies, quality standards, and environmental regulations
• Contribute to continuous improvement of customer service procedures and documentation