JQ0820 客戶技術支援工程師

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

1.技術支援與問題解決：
-執行RMA不良品（Failure Analysis-FA）分析.提出改善建議，協助提升產品品質
-分析並診斷客戶的技術問題，提供有效的解決方案。
2.外包/據點培訓與教育：
-為外包/據點進行培訓，確保能夠充分理解並有效使用產品並稽核作業品質
-撰寫並更新技術檔與使用手冊，幫助解決常見問題。
3.內部協作與知識分享：
-與內部工程團隊合作，確保技術問題能夠迅速解決。
-分享技術知識與最佳實踐，提升團隊整體技術能力。
4.產品測試與反饋：
-參與新產品的測試與驗證，確保產品符合客戶需求。
-收集並分析客戶反饋，向產品開發團隊提供改進建議。
5.技術專案管理：
-管理自身專業領域的技術專案，協調工作與資源，確保專案按時完成。
-提供資淺同事非正式的指導，幫助他們提升技術能力。

Education

Work Experience

Language

Skills

[Basic Technical Knowledge] Online Communication、 [Engineering Practices] Documentation Generation、 [Engineering Practices] Technical Documentation、 [General Networking] Domain Name System、 [General Networking] Network Infrastructure、 [General Networking] Network Troubleshooting、 [IT Management] Problem Management、 [Networking Hardware] Wireless Access Point、 [Network Protocols] Dynamic Host Configuration Protocol (DHCP)、 [Network Protocols] IPv4、 [Technical Support and Services] Deployment Support、 [Technical Support and Services] Device Setup、 [Technical Support and Services] End-User Training And Support、 [Technical Support and Services] Error Messages、 [Technical Support and Services] Hardware Troubleshooting、 [Technical Support and Services] Help Desk Support、 [Technical Support and Services] Issue Tracking、 [Technical Support and Services] Knowledge-Centered Service、 [Technical Support and Services] Network Support、 [Technical Support and Services] Remote Technical Support、 [Technical Support and Services] System Level Troubleshooting、 [Technical Support and Services] Tier 1 Technical Support、 [Technical Support and Services] Windows Support、 [Video and Web Conferencing] Google Meet、 [Video and Web Conferencing] Zoom (Video Conferencing Tool)