JP Apps Systems Eng Pre & Post Sales

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Summary

Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Job Description

OTHER SPECIFIC FUNCTIONS OR DUTIES

• Pre‑sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
• Post‑sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

SKILLS, KNOWLEDGE AND CERTIFICATIONS

Required Certifications and Training

• Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools

• Proficient in utilizing business tools such as:  E-mail, Microsoft Word, Excel, and PowerPoint. 
• Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Knowledge

• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

Job Complexity

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.  Exercises independent judgment and discretion in solving complex business problems.

Interaction

• Networks with key contacts outside own area of expertise.

Supervision

• Determines methods and procedures reviewed by others on new assignments and may coordinate activities of other personnel (Team Lead).

Typical Education and Experience

• Bachelors degree (or equivalent experience) and 8 years of related experience or Masters Degree with 6 years of related experience.    

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Environment and Physical Demands

• As described in the job posting

Ability to Travel

• Travel may be required. See the job posting for more information.

Time Type:

Full time

Job Type:

Regular

Work Shift:

N/A

Pay Rate Type:

Salary

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.