Untitled role

Our client a premier financial services firm is looking to expand their growing team in Columbus, Oh. Apply Today!

Essential Job Duties:

• Answers calls and respond to emails.

• Handles customer inquiries both telephonically and by email.

• Researches required information using available resources.

• Manages and resolves customer complaints.

• Provides customers with product and service information.

• Enters new customer information into system.

• Updates existing customer information.

• Processes orders, forms and applications.

• identifies and escalates priority issues.

• Route calls to appropriate resource when necessary.

• Follows up customer calls where necessary.

• Documents all call information per standard operating procedures.

• Complete call logs.

• Produces call reports.

• Other duties as assigned