Untitled role

DC IT Technician

Within your #OneTeam

• You will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.
  
  

Your main responsibilities :

• Optimize bays for new servers
• Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
• Install servers as required by the Team Leaders and in accordance with the operational plan
• Assemble and install computer hardware (assemble/install/ upgrade/update computers)
• Follow safety rules and regulatory requirements.
• Call in an L2 technician if needed

Your future impact

In 6 months

• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system.

And in 1 year

• Help maintain good customer relations and customer satisfaction on a daily basis

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Skills required :

• Intervene on the servers in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components) according to the list of work to be carried out
• Undertake curative maintenance on delivered servers
• Identify intervention stages using diagnostic information
• Apply maintenance procedures
• Update wiring systems
• Restructure computer bays
• Implement actions to resolve problems related to the server environment
• Ensure computers are functioning properly via analysis and monitoring
• Set up specifications and maintain databases (server, components and other)
• Manage and resolve system failures quickly and well
• Call in an L2 technician and escalate incident tickets to L2 support if needed

That's a plus :

• Understanding of OVH products desirable but not essential.