Старший специалист по клиентскому опыту отдела Маркетинг

Change the World With Us

At Philip Morris International (PMI), we have made a bold decision to build a smoke-free future.

Join us and become part of this transformation. Contribute to shaping history today, bring bold ideas to life, and grow professionally through a wide range of exciting career opportunities.

Your Day-to-Day Responsibilities:

• Execute the customer experience strategy and programs aimed at increasing brand awareness.
• Coordinate initiatives focused on consumer acquisition, conversion, and retention.
• Collect, process, and perform preliminary analysis of customer journey and consumer behavior data.
• Prepare regular reports on project implementation, key performance indicators, and campaign effectiveness.
• Provide operational support for the customer journey across all key brand touchpoints.
• Coordinate the work of field teams, hostesses, agencies, and external contractors involved in customer experience programs.
• Ensure compliance with approved standards and requirements during the execution of marketing activities.
• Collaborate with Sales, Consumer Activation, Legal, and other internal functions to ensure high-quality execution of initiatives.
• Gather feedback from field teams and develop recommendations to improve customer experience programs.
• Monitor global and regional best practices and adapt them for implementation in the Kazakhstan market.
• Track and control the effective use of budgets across assigned projects and activities.
• Participate in budget planning, expense forecasting, and cost optimization initiatives.
• Manage operational relationships with marketing and promotional agencies, service providers, and equipment suppliers.
• Monitor timelines, quality, and compliance of supplied services and materials with internal company standards.
• Ensure all initiatives comply with corporate policies, the PMI Marketing Code, and the legislation of the Republic of Kazakhstan.
• Foster effective cross-functional collaboration with internal stakeholders.
• Adhere to internal policies, procedures, occupational health and safety requirements, quality standards, and compliance regulations.

Who We Are Looking For:

• Bachelor’s degree in Marketing, Economics, Business Administration, Management, or a related field.
• At least 1 year of experience in Marketing, Customer Experience, Trade Marketing, Consumer Activation, or Project Management.
• Experience coordinating cross-functional projects and working with multiple stakeholders.
• Strong analytical skills, including experience in data analysis, reporting, and developing actionable recommendations.
• Experience working with contractors, agencies, and suppliers will be considered an advantage.
• Ability to manage budgets and monitor project-related expenditures.
• Strong communication and organizational skills.
• Proven planning, prioritization, and multitasking abilities.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to work effectively in a fast-paced environment while meeting deadlines.
• Strong attention to detail, accountability, and results-oriented mindset.
• Knowledge of customer experience principles and customer journey management will be considered an advantage.
• Understanding of corporate and legal requirements related to marketing activities will be considered an advantage.
• Fluency in Russian; proficiency in English will be considered an advantage.

*A relocation package is not provided for this position.