Jefe de Operaciones al Cliente

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Jefe de Operaciones al Cliente

• Garantizar la generación oportuna y precisa de reportes para el cuadro de mando mensual y el control operativo diario.
• Monitorear el cumplimiento de los KPIs de eficiencia y productividad definidos.
• Impulsar y liderar iniciativas de automatización que incrementen la productividad y reduzcan los tiempos de atención.
• Asegurar que los canales de atención al cliente operen en alineación con las políticas y procesos establecidos.
• Establecer e implementar acciones correctivas y preventivas para mitigar impactos negativos en la satisfacción del cliente.
• Asegurar la resolutividad de las solicitudes recibidas a través de todos los canales de atención al cliente.
• Fomentar una cultura de innovación dentro del equipo, promoviendo ideas que optimicen procesos y eleven la satisfacción del cliente.
• Velar por la satisfacción del cliente interno y externo, garantizando una experiencia de servicio de calidad.
• Supervisar y asegurar que los proveedores de servicio cumplan con los términos y condiciones estipulados en los contratos.
• Elaborar la proyección de gastos del área como parte del proceso de planificación presupuestaria anual.

In Nicaragua we are one of the leading fixed-mobile convergent operators in the country with more than 4 million customers with a 4G LTE network in the process of modernization and growth, in addition to offering fixed internet and television solutions for homes and businesses, we live under the purpose of "Building digital networks that connect, improve lives and develop our communications." The commitment and values ​​shared by the people who work for Tigo Nicaragua are defined by what we proudly call Sangre Tigo. Sangre Tigo, which is the culture that unites more than 1,000 men and women in our country, behind our purpose and makes it come alive. Being on the list of Great Place to Work® Institute Central America & Caribbean, Tigo Nicaragua contributes not only by providing a comprehensive and quality service, but also to the development of the country.We invite you to be part of the change, to generate a positive impact and to develop yourself. as a professional Come join Tigo Nicaragua!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.