Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

• As a Japanese Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, , and you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience.
• Provide bilingual customer support (English + Japanese) across multiple channels (live and non-live)
• Handle Email/Chat/Calls for the customers using the provided tools
• Resolve the customer's issue. Establish and maintain rapport with consumers
• Accurately capture all required information in the respective tools
• Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
• Complete all given tasks within the time specified
• Adhere to the rules and regulations of the company
• Adhere to the non-disclosure agreement

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English and Japanese written and verbal communication skills
• Working knowledge on computers
• Good customer service and problem solving skills
• Meet the specific daily targets with respect to the Key Result Areas

All your information will be kept confidential according to EEO guidelines.