ITSM Tool Manager (ServiceNow)

IT

Role: ITSM Tool Manager (ServiceNow)
Location: Waukegan, IL
Duration: 6+ Months

ONLY GC OR CITIZENS

BGV will be done for the selected candidates.

Designation

· Technical Specialist or above

Experience

· 7+ Years of relevant work experience Candidate should have good Admin.

Configuration / Development knowledge of:-

· Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM

· Experience in managing team of developers

· Good Exposure of integration of ServiceNow with various ITSM and other tools.

· Content Management: - developing ESS page.

· UI Actions / UI policy / Access Control Lists, etc.

· Writing various Server side scripts using Script Includes.

· Configured License Management module for necessary Compliance check.

· Used ACL’s for controlling the security mechanism in Service Now

· Domain Separation and designing the Process and data flow within various domains

· Experience with Web technologies/AJAX

· Developing Composite Service Requests within Service catalog Module

· Experience in different Integrations using web-services / MID Server, etc.

· Configuring complex reports

Please respond with your word resume and requested details:

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All your information will be kept confidential according to EEO guidelines.