ITSM Reporting Analyst

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Title : ITSM Reporting Ananlyst

Location : Alpharetta, GA

Job Type : Permanent Full Time

Description:

• Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data integrity issues and develops cleanup strategy if needed

• Extensive experience with data extraction (including ODBC), analysis, and presentation / OLAP tools, such as Business Objects, Crystal reports, etc. Familiarity with emerging dashboard tools a strong plus

• Strong report generation capabilities with Spotfire needed

• Provides statistics, custom/ad hoc reports and research to the business leaders across various departments 

• Responsible for leveraging multiple relational databases, flat files, and Excel documents for creating custom reports, data analysis, transforming business data into logical data models, working with programmers to tune Database querying code and developing procedures to improve data integrity and quality

• Understand the ITSM tool, end to end, in order to develop custom reporting that will vary in frequency for daily, weekly, monthly, and quarterly reporting 

Responsible for the presentation layer of current reports as defined from the Due Diligence sessions

• Expert level Experience reporting within ITSM or Ticket Based applications 

• Expert level Experience with Crystal Reports 

• Strong level experience with Spotfire 

• Expert level Experience with Business Objects 

• Expert level Experience with SQL 

• Expert level proven experience and knowledge of: MS Excel (to include complex formulas and data modeling), MS Access (to include queries, modules, and macros), VBA experience (to include integrations between MS Office products) 

• Excellent presentation and report writing skills 

All your information will be kept confidential according to EEO guidelines.