ITIL V3, ITSM (GC--USC) @Milwaukee, WI Naperville, IL

Sonsoft Inc

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Cincinnati, OH, us on site Until 8/22/2026 H-1B sponsor history First posted February 23, 2026 Last posted February 23, 2026
Job description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

  • Knowledge of COBIT, ISO 2000, or CMMI
  • Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with Service Now or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like Service Now, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires

Basic Qualifications :-

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EADH4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.
About this role

Summary

Implement ITIL processes, manage ITSM tools, and support service lifecycle improvements.

Job title

ITIL V3, ITSM

Experience level

4+ years

Industry

software

Location requirements

Remote work allowed; based in Cincinnati, OH or Milwaukee, WI

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

No

Skills & keywords

Required skills

ITIL v3ITSM toolsService NowRemedyCMMIproject managementanalytical skillscommunication

Preferred skills

agile methodologiesCSI projectsscorecard implementation

Specializations

ITILITSMServiceNowRemedyCMMI
Locations

Structured locations inferred from the posting.

Cincinnati, OH, USA

Remote City

Milwaukee, WI, USA

On-site City

Naperville, IL, USA

On-site City