ITIL Service Desk Manager_VOIP_Cisco exp_W2
360 IT Professionals
Apply to this job360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the globe.
Requires a bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment.
o ITIL
o CHANGE MANAGEMENT
o VOIP
o CISCO
o CUSTOMER SERVICE
In person interview is acceptable.
Summary
Manage service desk operations, ensure customer service quality, implement change management, and oversee VOIP and Cisco systems.
Job title
ITIL Service Desk Manager_VOIP_Cisco exp_W2
Experience level
5-8 years
Industry
software
Location requirements
On-site in Cambridge, MA, United States
Salary
Not specified
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Cambridge, MA, USA