ITIL Certified Process Expert

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

ITIL Certified Process Expert

On behalf of our client, Procom Services is searching for a ITIL Certified Process Expert for a contract opportunity in Dallas, TX.

ITIL Certified Process Expert Job Details

We are looking to hire a Service Architect with expert ITIL knowledge and qualifications, Service Design, ITSM tools design and Service Modeling skills.

As Service Architect, you will contribute to the delivery of the Service strategy, revenue and profit through the instigation and preservation of robust service model components and associated processes. You will provide expertise on all aspects of the Service Model, including development of applicable processes and associated documentation, plus assure the End-to-End operability of multi-supplier, multi-contract service models where appropriate. Other responsibilities will include developing standard Models for Service scope and Service level definition, which support business needs in addition to developing and/or assuring the production of Service Design / Service Architecture collateral, which allows for robust and repeatable Service Design methodology to be deployed and maintained.

ITIL Certified Process Expert Mandatory Skills

To be considered you must have previous Service Architecture experience, have excellent ITIL knowledge and hold ITIL qualifications. You must have Service Design experience, have created Service Models and have managed multi-vendors / multi-suppliers in past roles. Previous experience of having created Artefacts would be an advantage. Previous Financial Services / Insurance experience is preferred but not essential.

Skills mandatory: 

ITIL Certification 
High level and Low level design 
Service Design/Architecture 
SDBM 
CA Service Desk 
CA Nimsoft 
Service Now 
Proposal Writing 

ITIL Certified Process Expert Start Date

ASAP

ITIL Certified Process Expert Assignment Length

6+ months

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.