Italian Teammate (Voice)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About the Role

As a Bilingual Italian & English Teammate, you will be on the front lines of customer experience, providing first-line support, troubleshooting, and ticket resolution. The role often involves a blended scope that includes both Customer Service (CS1 profile) and Content Moderation tasks, supporting key client accounts. You will be expected to resolve high-volume, low-to-medium complexity issues, focusing on customer satisfaction.

Key Responsibilities

• Provide first-line support, troubleshooting, and ticket resolution.
• Handle customer correspondence across multiple channels including Voice, Chat, and Email.
• Manage Content Moderation tasks for specific accounts.
• Utilize primary tools such as Zendesk and remote support applications.

Required Qualifications & Skills

• Language Proficiency:
  • Italian: B2+ proficiency (fluent written and spoken Italian is required).
  • English: B1+ proficiency (must be able to handle English contacts and complete training, which is provided in English).
• Experience: A minimum of six months of Customer Service Representative (CSR) experience.
• Technical: Tech experience (basic troubleshooting) is a plus, but not required. Basic database/SQL familiarity is preferred for L1 support roles.
• Soft Skills: Must possess strong communication, customer service, and problem-solving skills.
• Education: Graduates, gap-year students, drop-outs, and undergraduate students without educational commitments are eligible to apply.

Compensation and Work Details (Based on recent Egyptian market data)

• KPIs: Variable KPIs may be guaranteed for the first three months based on Adherence and Attendance only.
• Work Schedule: Rotational shifts (Morning/Night/Overnight) with 5 working days and 2 days off.
• Work Setup: Onsite (In-center).
• Transportation: Provided.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.