Italian Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for an Italian Speaking Tier 1 Support Agent. In this dynamic role, you will serve as the first line of support for our Italian-speaking customers, providing assistance and guidance with our products and services. Your primary objective will be to deliver exceptional customer service while effectively addressing queries and resolving issues. If you are enthusiastic about helping others and thrive in a vibrant work environment, we would love for you to join our team!

Responsibilities

• Deliver top-notch Tier 1 support to Italian-speaking clients via phone, email, and live chat.
• Diagnose and resolve basic customer inquiries and technical issues with a customer-first approach.
• Answer product-related questions and offer prompt and accurate solutions to issues.
• Record and document customer interactions and insights to improve service quality.
• Work collaboratively with teammates to escalate complex issues to higher support tiers when necessary.
• Maintain up-to-date knowledge of our products and services to provide informed assistance.

Requirements

• Fluency in Italian (both spoken and written) is essential; proficiency in English is an advantage.
• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Basic technical aptitude with a strong desire to learn.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Commitment to providing excellent customer service with a positive attitude.
• Familiarity with customer service tools or CRM platforms is a plus.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )