Italian Speaking Technical Account Manager

Join Patrique Mercier Recruitment as an Italian Speaking Technical Account Manager where you will play a pivotal role in providing exceptional technical support to our Italian-speaking clients. In this position, your primary goal will be to ensure clients fully leverage our products and solutions to achieve their objectives. Your technical expertise and client-facing skills will enable you to build strong partnerships and drive customer satisfaction.

Responsibilities

• Act as the main technical liaison for Italian-speaking clients, offering in-depth product knowledge and support.
• Identify client needs and propose tailored solutions to enhance their experience with our offerings.
• Lead onboarding processes for new clients and oversee the seamless integration of our services.
• Monitor client accounts to ensure satisfaction, address issues, and identify opportunities for expansion.
• Schedule and conduct regular meetings to review account status, gather feedback, and discuss future needs.
• Work collaboratively with internal teams to deliver exceptional customer service and resolve technical challenges.

Requirements

• Fluency in Italian (both written and spoken) is a must; proficiency in English is an asset.
• Previous experience in technical account management, customer success, or relevant field is highly desirable.
• Strong understanding of technological solutions and ability to effectively communicate their advantages.
• Excellent communication skills and a passion for building client relationships.
• Strong analytical and problem-solving skills.
• Capability to work autonomously as well as collaboratively with a team.
• Experience with CRM software and account management tools is beneficial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )