Italian Speaking Social Media Support Advisor

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for an Italian Speaking Social Media Support Advisor to join our dynamic team! This role is perfect for those fluent in Italian and eager to contribute to enhancing customer interaction through social media platforms. As a Social Media Support Advisor, you will engage with our audience, provide support, and solve problems, all while ensuring our brand maintains a positive image. If you're outgoing and enjoy aiding customers, we welcome your application!

Responsibilities

• Respond to customer inquiries and support requests through social media channels effectively and promptly.
• Guide users in navigating product or service-related issues, ensuring they have a delightful experience.
• Monitor and engage with social media channels, addressing comments and messages from the audience.
• Analyze customer feedback to identify trends and relay insights to relevant teams for service improvement.
• Work closely with team members to resolve complex customer concerns, ensuring a high satisfaction rate.
• Stay up-to-date with product knowledge and company policies to provide accurate support information.
• Maintain a cheerful and professional demeanor in all interactions to uphold brand values.

Requirements

• Fluency in Italian (both spoken and written) is mandatory; English proficiency is beneficial.
• Excellent communication skills and a friendly, engaging personality.
• Familiarity with social media platforms and customer support best practices.
• Ability to manage inquiries with grace and a customer-focused attitude.
• Strong attention to detail and exceptional problem-solving capabilities.
• Prior experience in customer service or a relevant role is advantageous.
• Motivated self-starter who thrives in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )