Italian Speaking Service Desk Analyst

Patrique Mercier Recruitment Nordic is thrilled to present an exciting opportunity for an Italian Speaking Service Desk Analyst. In this pivotal role, you will act as a vital point of contact for our Italian-speaking clients, providing top-notch support and resolving service-related inquiries. If you are enthusiastic about technology and possess a knack for problem-solving, we invite you to be a part of our dynamic team!

Responsibilities

• Deliver exceptional service desk support to Italian-speaking customers through various platforms including telephone, email, and chat.
• Troubleshoot, identify, and resolve a diverse range of technical issues for software and services.
• Assist users in navigating common procedures while providing effective solutions to improve their experience.
• Maintain accurate documentation of customer interactions and resolutions within the service desk system.
• Collaborate with other departments to escalate complex issues and ensure timely resolution.
• Keep updated on product knowledge to support clients effectively.

Requirements

• Fluency in Italian (both spoken and written) is essential, with a good command of English preferred.
• Previous experience in a service desk or technical support role is an advantage.
• Strong analytical and troubleshooting abilities.
• Outstanding communication skills with a focus on customer satisfaction.
• Ability to work well both independently and in a collaborative team environment.
• Familiarity with service desk tools or customer relationship management systems is beneficial.
• A genuine enthusiasm for technology and a commitment to delivering excellent service is required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )