Italian Speaking In-Game Support Analyst

Patrique Mercier Recruitment Nordic is excited to present an opportunity for an Italian Speaking In-Game Support Analyst. In this engaging role, you will be responsible for supporting Italian-speaking gamers by assisting them with in-game issues and enhancing their gaming experiences. Your role will involve addressing player inquiries, troubleshooting technical issues, and providing solutions to ensure a seamless gaming environment. If you have a passion for gaming and strong communication skills, we would love for you to join our team!

Responsibilities

• Deliver outstanding in-game support to Italian-speaking players via chat, email, and social media channels.
• Troubleshoot and resolve various in-game issues, including account management, gameplay questions, and technical problems.
• Monitor player feedback to identify and escalate recurring issues for further resolution.
• Document all support interactions and maintain accurate records of customer issues and resolutions.
• Collaborate with game developers to relay player insights and facilitate improvements to the gaming experience.
• Stay informed about game updates, features, and industry trends to assist players effectively.

Requirements

• Fluency in Italian (both spoken and written) is required; proficiency in English is a plus.
• Previous experience in customer support or gaming support roles is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• Able to multitask and thrive in a fast-paced environment.
• Familiarity with gaming platforms and player engagement practices is beneficial.
• A genuine passion for gaming and commitment to providing exceptional support to players is essential.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )