Italian Speaking Gaming Community Support Agent

Join Patrique Mercier Recruitment as an Italian Speaking Gaming Community Support Agent! In this role, you will be the bridge between our Italian-speaking gamers and the gaming platform, providing top-notch support and fostering a vibrant community experience. As part of our dynamic team, you will address player concerns, answer questions, and ensure that the community thrives. If you are enthusiastic about gaming and fluent in Italian, we want to meet you!

Responsibilities

• Deliver exceptional support to Italian-speaking players across multiple channels such as forums, email, and social media.
• Resolve gameplay queries, technical issues, and community-related feedback effectively and promptly.
• Encourage player interaction and help to maintain a friendly and engaging community environment.
• Collaborate with the development team to share player insights and feedback for continuous improvement.
• Stay informed about game features, updates, and community policies to provide accurate and relevant information.
• Document player interactions and report any recurring issues to enhance player experiences.

Requirements

• Fluency in Italian (spoken and written) is essential; knowledge of English is a plus.
• Excellent communication and interpersonal skills focused on community building.
• A strong passion for gaming, with a good understanding of gaming communities and trends.
• Prior experience in customer support or community management is advantageous.
• Able to thrive in a fast-paced environment and manage multiple inquiries effectively.
• Proficient in using social media and various customer support software.
• Exhibit a positive attitude, creativity, and dedication to providing outstanding service.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )