Italian Speaking Customer Support for Social Media

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for an Italian Speaking Customer Support representative focused on social media platforms. This role is perfect for individuals passionate about customer engagement and social media interactions. You will be responsible for managing customer inquiries and feedback through various social media channels, ensuring a positive online presence for the company. If you are fluent in Italian and have a knack for communication, we invite you to apply and join our dynamic team!

Responsibilities

• Provide timely and effective customer support via social media platforms, including Facebook, Instagram, and Twitter.
• Assist customers with inquiries, complaints, and feedback, ensuring prompt resolution.
• Engage with customers in a friendly and professional manner, enhancing their experience.
• Monitor social media channels for customer interactions and respond appropriately.
• Collaborate with the marketing team to align customer support with promotional campaigns.
• Document interactions and report on trends in customer inquiries and feedback.

Requirements

• Fluency in Italian (both spoken and written) is required.
• Strong communication skills and a passion for social media.
• Previous experience in customer service, preferably in a social media context.
• Excellent problem-solving skills with a customer-first approach.
• Ability to handle multiple inquiries and prioritize tasks effectively.
• Familiarity with social media management tools is a plus.
• A passion for engaging with customers and building relationships online.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )