Italian Speaking Customer Support for Banking

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for an Italian Speaking Customer Support representative for a leading Banking institution. In this role, you will be essential in providing high-quality support to Italian-speaking clients, assisting them with their banking inquiries and concerns. If you are fluent in Italian and have a passion for customer service in the financial sector, we invite you to apply and become part of a dynamic team dedicated to providing exceptional service!

Responsibilities

• Deliver outstanding customer service via phone, email, and chat to Italian-speaking clients.
• Assist customers with inquiries regarding their banking accounts, products, and services.
• Resolve customer complaints and issues efficiently and professionally.
• Provide accurate information and guidance on banking policies and procedures.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to enhance the overall customer experience and service quality.

Requirements

• Fluency in Italian (both spoken and written) is required.
• Strong communication and customer service skills.
• Prior experience in banking or financial services is preferred.
• Excellent problem-solving abilities with a commitment to customer satisfaction.
• Ability to work effectively in a team environment.
• Knowledge of banking systems and compliance is a plus.
• Familiarity with customer service software is advantageous.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )