Italian Speaking Customer Loyalty Advisor

Join Patrique Mercier Recruitment in an exciting role as an Italian Speaking Customer Loyalty Advisor. In this key position, you will connect with our Italian-speaking customers, fostering loyalty and ensuring they have an outstanding experience. Your ability to communicate fluently in Italian will be crucial as you address customer inquiries, resolve issues, and provide insights into additional products and services that suit their needs. If you have a knack for customer service and a passion for building lasting relationships, we want to hear from you!

Responsibilities

• Develop and maintain strong relationships with Italian-speaking customers to enhance loyalty.
• Proactively follow up with customers to measure satisfaction and address any concerns.
• Advocate for additional services and solutions that align with customer interests.
• Document customer interactions and feedback to drive ongoing improvements.
• Collaborate with other teams, such as sales and support, for a cohesive customer experience.
• Analyze customer feedback trends to help shape engagement strategies.

Requirements

• Fluency in Italian (both spoken and written) is required.
• Excellent communication and relationship-building skills.
• Experience in customer service, loyalty, or related fields is highly preferred.
• Strong problem-solving skills with the ability to understand customer needs.
• Attention to detail and strong organizational abilities.
• Ability to work independently while also thriving as part of a team.
• Experience with CRM software and customer engagement tools is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )