Italian Speaking Customer Happiness Specialist

Patrique Mercier Recruitment is a top-notch recruitment agency dedicated to finding the right fit between talented candidates and exceptional job opportunities in Greece. We are currently seeking an Italian Speaking Customer Happiness Specialist to enhance our customer service team. In this pivotal role, you will ensure that our Italian-speaking customers receive unparalleled support. Your expertise in the Italian language will be instrumental in addressing customer queries, resolving issues, and creating memorable experiences. If you are enthusiastic about customer satisfaction and enjoy working in a dynamic environment, we invite you to apply!

Responsibilities

• Communicate with customers via phone, email, and chat, providing timely and effective support.
• Resolve customer inquiries with a strong focus on satisfaction and loyalty.
• Develop lasting relationships with customers, making them feel appreciated and valued.
• Assist customers with understanding our products and services, guiding them through any challenges.
• Record customer interactions and feedback to help identify areas for improvement.
• Coordinate with colleagues to share insights and improve customer engagement strategies.
• Stay updated on product knowledge and company initiatives to provide accurate information to customers.

Requirements

• Fluency in Italian (both written and verbal) is required.
• Excellent communication and interpersonal skills.
• Experience in customer service or a similar role is preferred.
• Ability to solve problems creatively with a customer-first mindset.
• Capable of working both independently and collaboratively in a team setting.
• Familiarity with premium consumer products is advantageous.
• Proficient in customer relationship management (CRM) systems and digital communication platforms.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )