Italian Speaking Customer Care Agent

Patrique Mercier Recruitment is excited to announce an opening for an Italian Speaking Customer Care Agent. In this role, you will be at the forefront of our customer service team, providing exceptional support to our Italian-speaking customers. Your primary responsibilities will include handling inquiries, troubleshooting problems, and ensuring an outstanding customer experience. If you thrive in a fast-paced environment and possess excellent command of the Italian language, we would love to welcome you to our team!

Responsibilities

• Answer customer inquiries and assist with issues via phone, email, and chat in Italian.
• Guide customers through product features and services efficiently.
• Resolve customer complaints and concerns with professionalism and care.
• Maintain clear and accurate records of customer interactions to enhance overall service.
• Work collaboratively with team members to improve the customer experience.
• Stay updated on product knowledge to effectively assist customers.

Requirements

• Fluency in Italian (spoken and written) is mandatory.
• Strong customer service and communication skills.
• Experience in a customer-facing role is highly desirable.
• Ability to handle challenging situations with patience and positivity.
• Self-motivated and capable of working in a team setting.
• Familiarity with customer service software or CRM systems is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )