Italian Speaking Corporate Customer Advisor

Patrique Mercier Recruitment is seeking a dedicated Italian Speaking Corporate Customer Advisor to join our dynamic team. In this vital role, you will be the face of our organization for our corporate Italian-speaking clients, providing exceptional assistance and solutions tailored to their needs. Your role will be crucial in building and maintaining strong client relationships while ensuring that all inquiries and issues are resolved promptly and effectively. If you are passionate about customer service and thrive in a corporate environment, we encourage you to apply!

Responsibilities

• Serve as the primary liaison for our corporate Italian-speaking clients, delivering tailored support and guidance.
• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Address and resolve client issues to ensure a high level of satisfaction and retention.
• Inform clients about our products and services to help them make informed decisions.
• Document customer interactions and feedback for quality improvement purposes.
• Work collaboratively with internal teams to provide solutions that meet client needs.
• Stay informed about company offerings and industry trends to better assist clients.

Requirements

• Fluency in Italian (both spoken and written) is mandatory.
• Excellent communication and rapport-building skills.
• Experience in customer service or corporate advisory positions is advantageous.
• Strong analytical and problem-solving abilities with a customer-centric mindset.
• Capability to manage various client accounts and prioritize tasks effectively.
• Understanding of corporate products and services is desirable.
• Proficiency in CRM systems and online communication platforms is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )