IT Trainer (Law Firm Experience)

Responsibilities:

• Develop, deliver, and maintain IT training programs for end-users across all departments, focusing on both technical proficiency and workflow efficiency.
• Conduct onboarding sessions for new hires, ensuring they are proficient in the firm’s technology stack.
• Create training materials, including user guides, quick reference sheets, and e-learning content tailored for legal professionals.
• Train users on key legal software systems, such as:
• Document Management Systems (e.g., iManage, NetDocuments)
• Practice Management or Billing Systems (e.g., Elite 3E, Aderant)
• Timekeeping, dictation, and case management tools
• Deliver group and one-on-one sessions, both in person and virtually, across multiple offices as required.
• Collaborate with IT and Practice Support teams to identify training needs and technology adoption gaps.
• Provide post-training support and serve as a technology resource for ongoing user assistance.
• Assist with technology rollouts and upgrades, developing training and communication strategies to ensure smooth transitions.
• Measure training effectiveness through feedback surveys and performance metrics, implementing improvements as needed.