IT Technician

Company Background

Voyage One offers fully integrated turnkey eCommerce solutions to U.S.-based retailers from various industries enabling them to sell, promote, manage, and optimize their products' sales across the top B2C online marketplaces in China without having a physical storefront or a local entity.

Job Summary

We are currently looking for an IT Technician with an all-round knowledge of hardware and software troubleshooting techniques, solid networking principles, and a focused problem-solving mindset. The IT Technician would assure end-users' performance levels on a day-to-day basis by assessing, solving, and/or escalating technical questions in addition to maintaining and updating the company's software/hardware products.

Responsibilities

• Installing and updating computer hardware/software products.
• Maintaining and repairing equipment (workstations, laptops, printers, servers, etc.)
• Assisting in the running of cables.
• Placement and installation of digital and network devices.
• Troubleshooting computer software/hardware related-issues to ensure end-user performance and smooth running of systems.
• Assessment of technical questions along with their proper escalation.
• Creation/termination of user accounts.
• Setting up computer/network security measures as well as configuring network access for individual users.
• Offering technical support on-site, via phone, email and remotely via extended computer access as required.

Requirements

• Associate or BS in Computer Science, Information Technology or related field.
• 2+ years of technical experience as a desktop analyst/technician.
• CompTIA A+ certification a PLUS.
• Ability to prioritize tasks and work independently.
• Problem solving attitude.
• Strong oral and written communication skills.

• Full-time
• Compensation: Above Market + Benefits
• Location: Cerritos, CA