IT Technical Support Analyst

Cal Farley’s is a general residential childcare operation that has been providing nurturing homes, education and other opportunities for disadvantaged children since 1939; nestled in the rolling hills outside of Amarillo, TX., Cal Farley’s Boys Ranch is a residential community open to at-risk children ages 5 to 18. While, at first glance, the campus might appear much like any other Texas Panhandle town, it is much more. Boys Ranch is an entire community built to surround children from across the nation with nurturing support and structure. 

Responsible for providing accurate and creative solutions to end user software and hardware problems on a Microsoft Windows Server network with various desktop operating systems that include Microsoft Windows and Apple Macs. Provides technical assistance to personnel in the setup and operation of all I.T. equipment and approved applications.

1. Associate Degree in CIS with a focus in computer troubleshooting is preferred. A minimum of 2 years helpdesk experience is required if substituted for a degree.
2. Microsoft certification on desktop operating systems is required or be able to obtain within 6 months of employment.
3. Must be proficient in computer setup and configuration on a Windows Server network.
4. Intermediate understanding of TCP/IP, DNS, DHCP and Active Directory.
5. Intermediate understanding of Windows/Mac hardware including printers, scanner, hard drives, chipsets, drivers, network cards and video technology.
6. Proficiency with configuration and troubleshooting in Microsoft Windows and Office products is required.
7. Must be proficient in general office equipment operation.
8. Must possess exceptional time management and detail-orientation skills.
9. Must be at least 21 years of age.
10. Must possess a valid Texas driver’s license.
11. Must be available for travel as needed.

All your information will be kept confidential according to EEO guidelines.