IT TECHNICAL SUPPORT ANALYST 1, 2 or 3 (Elections)

<div style="text-align: center"><undefined><img src="https://secure.neogov.com/images/AgencyImages/jobposting/1546/jobpostings/image/20260722070405_Seal.JPG" style="width: 300px" class="fr-fic fr-dii"></undefined></div><div style="text-align: center"><undefined><span style="color: inherit; font-style: normal; text-align: center; text-indent: 0">The mission of the Secretary of State's office is to serve the public by meeting its legal responsibilities of collecting, securing and communicating information that enhances commerce, ensures the integrity of Louisiana's elections and preserves, presents and makes accessible government information essential to Louisiana's operations and its recorded history.</span></undefined></div><br><undefined><span>Come join the Elections Operations Technical Support Team and provide frontline IT support and rapid troubleshooting to election staff, ensuring all technical voting systems are operational and compliant.</span></undefined><p style="margin: 0 0 8pt"><span style="color: inherit; font-style: normal; text-indent: 0">Three years of experience in information technology; OR</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Six years of full-time work experience in any field plus one year of experience in information technology; OR</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">An associate's degree in information technology plus one year of experience in information technology; OR</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">A bachelor’s degree plus one year of experience in information technology.</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">EXPERIENCE SUBSTITUTION:</span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">NOTE:</span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.</span></p><p style="margin: 0 0 8pt">The official job specifications for this role, as defined by the State Civil Service, can be found <a href="https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175450" target="_blank"><u>here</u></a>.</p><p style="margin: 0 0 8pt"><u>Job Duties:</u></p><ul><li><p style="margin-top: 0; margin-right: 0; margin-bottom: 8pt">Provide technical support for all elections statewide.</p></li><li><p style="margin-top: 0; margin-right: 0; margin-bottom: 8pt">Maintain multiple virtual network environments.</p></li><li><p style="margin-top: 0; margin-right: 0; margin-bottom: 8pt">Train and support end users on all software/hardware.</p></li><li><p style="margin-top: 0; margin-right: 0; margin-bottom: 8pt">Training and support in GIS.</p></li><li><p style="margin-top: 0; margin-right: 0; margin-bottom: 8pt">Monitor network attached devices.</p></li><li><p style="margin-top: 0; margin-right: 0; margin-bottom: 8pt">Maintain compliance of elections and voting laws.</p></li><li><p style="margin-top: 0; margin-right: 0; margin-bottom: 8pt">Technical support on Election days.</p></li><li><p style="margin-top: 0; margin-right: 0; margin-bottom: 8pt">Programming and testing for voting equipment.</p></li></ul><p style="margin: 0 0 8pt"><u>Position-Specific Details:</u></p><p style="margin: 15px 0; color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700">Division: &nbsp;</strong>Elections - Hardware, Software, Auditing &amp; Programming<strong style="font-weight: 700">&nbsp;</strong>/ One (1) vacancy</p><p style="margin: 15px 0; color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700">Appointment Type: &nbsp;&nbsp;</strong>Probational or Promotional&nbsp;</p><p style="margin: 15px 0; color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700">Career Progression: &nbsp;</strong>This position may be filled as an IT Tech Support Analyst 1, 2 or 3.</p><p style="margin: 0 0 8pt; color: inherit; font-style: normal; text-indent: 0"><u>How To Apply:</u></p><div style="color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700; color: inherit; font-style: normal; text-indent: 0">No Civil Service test score&nbsp;</strong><span style="color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700">is required in order to be considered for this vacancy. &nbsp;</strong></span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).&nbsp;Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.</span><strong style="font-weight: 700; color: inherit; font-style: normal; text-indent: 0">*</strong><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><u style="color: inherit; font-style: normal; text-indent: 0">Contact Information</u><span style="color: inherit; font-style: normal; text-indent: 0">:&nbsp;</span><br style="color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700; color: inherit; font-style: normal; text-indent: 0">For further information about this vacancy, contact:</strong><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Ashley Rathcke, HR Specialist</span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Secretary of State Nancy Landry</span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Human Resource Division</span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">P. O. Box 94125</span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Baton Rouge, LA &nbsp;70804-9125</span><br style="color: inherit; font-style: normal; text-indent: 0"><a style="color: inherit !important; text-decoration: underline !important; font-style: normal; text-indent: 0">[email protected]</a></div><div style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"></div><p style="margin: 0; color: inherit; font-style: normal; text-indent: 0; text-align: center"><strong style="font-weight: 700">Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities. &nbsp;</strong></p>