IT Support Technician
Jabil US Holding, Inc. FKA Celetronix USA, Inc
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JOB SUMMARY
Provide first-level technical support to end users for hardware, software, and basic network issues
Diagnose, troubleshoot, and resolve desktop, laptop, printer, application, and connectivity problems
Install, configure, and maintain computer systems, operating systems, and standard business applications
Manage and respond to IT service desk tickets in a timely and professional manner, ensuring SLAs are met
Escalate complex or unresolved issues to higher-level support teams with proper documentation and analysis
Maintain accurate records of incidents, requests, resolutions, and IT assets
Assist with the setup, deployment, and replacement of new hardware and software
Provide end-user guidance and basic training on IT tools, systems, and IT best practices
Collaborate with other IT team members to improve service quality, processes, and user satisfaction
Support user account management (e.g., password resets, access requests, onboarding/offboarding support)
Assist in maintaining IT inventory and asset tracking
Support remote users and guidance on mobile devices
Document support procedures, FAQs, and knowledge base articles
Assist in basic network tasks such as patching, cabling, or Wi‑Fi setup (as applicable)
Participate in after-hours or on-call support rotation (as applicable)
Ensure compliance with IT security policies and data protection standards
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
Summary
Provide first-level technical support for hardware, software, and network issues to end users
Job title
IT Support Technician
Experience level
entry level
Industry
manufacturing
Location requirements
Penang, Malaysia; remote work not specified
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
George Town, Penang, Malaysia