Established in 2018, Clicklease is dedicated to empowering small business owners frequently overlooked by traditional lenders. Our headquarters are located in the vibrant city of Draper, UT, with operations extending to Radial, Alajuela, Costa Rica. We've cultivated a dynamic environment where equipment financing goes beyond being a mere service; it acts as the gateway to realizing entrepreneurial dreams.

Our Core Values:

1. We Are A Happy Company:
At Clicklease, happiness is not just a byproduct; it's a fundamental value. Join a workplace where positivity and joy are cultivated, creating an environment where you can bring your best self to work every day.

2. We Celebrate Collective Intelligence:
We thrive on the brilliance of collaboration. Clicklease is a space where diverse minds come together, combining their intelligence to create solutions that matter. Your ideas are not just heard; they're celebrated.

3. We Practice Empathy:
Empathy isn't just a word in our dictionary; it's a daily practice. Join a team that values understanding and compassion. At Clicklease, we recognize the human side of business and foster a culture where empathy is a guiding principle.

4. We Listen & Learn:
Growth is a continuous journey at Clicklease. We believe in listening and learning from one another. Your insights and experiences contribute to our collective knowledge, making us stronger as a team.

Our Mission: 

At Clicklease, we have a clear purpose - to fulfill the capital needs of underserved entrepreneurs and their Main Street Businesses. We achieve this mission through simple, fast, and innovative equipment leasing solutions. This is not just a statement; it's the driving force behind everything we do.

About the role

At Clicklease, technology powers every customer interaction from helping small business owners secure equipment financing in minutes to enabling our teams to deliver exceptional service every day. As an IT Support Specialist, you'll play a critical role in keeping our employees connected, productive, and secure by providing hands-on technical support across our growing organization in both the United States and Costa Rica. You'll troubleshoot hardware, software, networking, and endpoint issues while partnering with teams across the business to implement new technologies, improve the employee experience, and ensure our technology infrastructure scales alongside our continued growth. If you're passionate about solving problems, delivering outstanding customer service, and building a career in technology, come join one of Utah's fastest-growing fintech companies and help shape the future of IT at Clicklease.

What You'll Be Doing

• Identify, install, and configure hardware and software solutions.
• Troubleshoot technical issues by diagnosing and repairing hardware and software faults.
• Resolve network connectivity issues.
• Communicate with end users to identify root causes and ensure timely issue resolution.
• Replace or repair hardware components as needed.
• Support the rollout and deployment of new applications and technologies.
• Create and maintain procedural and technical documentation.
• Manage multiple support requests simultaneously while maintaining service quality.
• Test and evaluate new technologies for business use.
• Conduct electrical safety checks on equipment.

What You Have

• Diploma in Computer Science, Information Technology, or equivalent practical experience.
• Prior experience in technical support, desktop support, or a similar IT support role.
• Proficiency with Windows operating systems (required).
• Familiarity with Linux operating systems (preferred, not required).
• Experience with Mac OS.
• Experience with remote desktop applications and help desk software.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Microsoft, Linux, or Cisco certifications are advantageous.

What Will Make You Stand Out

• Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN).
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience supporting mobile devices and MDM solutions.
• Understanding of security best practices, including firewalls, antivirus, and encryption.
• Experience with scripting languages to automate routine tasks.
• Experience using or supporting AI tools and technologies (preferred, not required).
• Ability to create clear and concise technical documentation.

Clicklease only accepts resumes submitted in English.