IT Support Specialist

Kiewit Mexico is a company dedicated to providing engineering, procurement, and construction management services. Kiewit Mexico is a subsidiary of one of the largest and most respected engineering and construction organizations in North America. Kiewit Mexico offers construction management and engineering services in a variety of markets, including energy, oil, gas, chemicals, terminals, marine works, and mining.

Kiewit Mexico is seeking an experienced IT Support Specialist to join our team. The primary responsibility is to provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable). This position supports and assists with implementing Kiewit Technology Group policies and procedures.

Responsibilities

• Install, configure, troubleshoot, and maintain IT systems and equipment in the field
• Provide support to end-users and assist with technical issues
• Perform repairs of software components
• Administer user accounts, passwords, and permissions for various systems
• Monitor and maintain network systems for optimal performance and uptime

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in IT support or related field -
• Experience with Microsoft Windows operating systems and Microsoft Office applications
• Familiarity with LAN/WAN networking protocols and hardware
• Experience with ticketing system - ServiceNow (desirable)
• Knowledge of audiovisual technology in video conference rooms (desirable)
• Excellent customer service
• Oral and written communication in English and Spanish.

Benefits

• Vacation days, Christmas bonus, and vacation bonus above the law standard
• Savings fund
• Food vouchers
• Social security
• Health Care Plan (Medical, Dental & Vision)
• Life Insurance
• Paid Time Off (Vacation & Public Holidays)
• Training & development
• Wellness Resources (Medical appointments at a preferential price and discounts in drugstores and stores)