IT Support Senior Associate - Group Service

Our Company

Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.

We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.

Ready to take the next step in your career? Join us as a IT Support Senior Associate and discover what you can achieve at Seven Retail. Read on to learn more!

Your Day-to-Day

• You will be responsible for troubleshooting hardware, software, network, and other IT issues to keep systems running smoothly.
• Set up, install, and maintain laptops, desktops, printers, scanners, CCTV, and other IT equipment.
• Monitor and maintain the company's network, including Wi-Fi, VPN, internet, servers, firewalls, and network devices.
• Perform regular system checks and fix technical issues to minimize downtime.
• Work with external vendors for IT maintenance, repairs, and issue escalation when needed.
• Provide technical support to employees and ensure their IT issues are resolved quickly.

Who We’re Looking For

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• >4 years of experience in IT Support or Technical Support.
• Familiar with firewalls such as FortiGate, Sophos, MikroTik, or similar tools.
• Good understanding of networks, including Wi-Fi, VPN, servers, switches, and access points.
• Experience supporting multiple office locations is a plus.
• Strong problem-solving and communication skills.