IT Support Engineer

The Role

The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support.
 

What You'll Do:

• Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented

• Provide thoughtful end user computing support for diverse business units and different locations

• Maintain a flexible approach to work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirements

• Adherence to and enforcement of all information security protocols

• Perform preliminary server administration and manage the network connectivity

• Help champion, deploy, and support new technologies to address business needs

• Demonstrate excellent communication skills, integrate well at all levels and be able to work independently

• A strong ability to remain focused with a professional and flexible attitude while multi- tasking

• Always maintain complete confidentiality and discretion.

You Have These:

• Previous experience in a level one IT support role

• Administer, maintain, and support Microsoft Office productivity suite

• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration

• Remote access and VPN Configuration and Administration

• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms

• Enterprise Level AV Administration and Support

• Set up and support mobile devices and desktop telecommunications

Working Conditions:

Fixed Term Contract until March 2026 - West London, Chiswick Park

Mon-Fri - onsite, 9am-5pm