IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Asset Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities:
The person should have the below skills -

ServiceNow Development
Develop and customize ITAM applications within ServiceNow
Configure:
Hardware Asset Management (HAM)
Software Asset Management (SAM)
CMDB
Discovery
Service Catalog
Create workflows, Flow Designer automations, business rules, UI policies, client scripts, and integrations
Build custom dashboards, reports, and KPIs
Technical Skills
Strong experience in ServiceNow development
Experience with:
ITAM
SAM Pro
HAM Pro
CMDB
Discovery
Integration Hub
JavaScript knowledge
REST/SOAP API integration experience
SQL/database understanding
Familiarity with Agile/Scrum methodology
ServiceNow Expertise
Business Rules
Script Includes
Flow Designer

Additional Information:
- The candidate should have minimum 3 years of experience in Asset Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.