IT Service Management Lead
TecTammina
Apply to this jobJob Description
Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the new software and processes to provide best practices in delivering technology services and support to the client's business users.
Skill Requirements for Lead (on-site in Memphis):
- • Experienced in Service Management delivery
- • Experienced in ITIL
- • Experienced in requirements gathering (from customer team), workflow from old tools to new in:
- o Problem Management
- o Incident Management
- o Event Management
- o Change Management (FIRST PRIORITY)
- o Incident Managemento general service management dashboards
- • Workshop delivery expert
- • Process Guide writer
- • As-Is writer
Share the Profiles to dinesh@techtammina(dot)com
Contact: 703-349-1004
Job Type: Contract
Duration:6+Months
Citizenship: USC/H1B/GC
Expenses: All-inclusive
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Summary
Lead ITSM process review, gap analysis, and implement best practices in service delivery
Job title
IT Service Management Lead
Experience level
Industry
Location requirements
On-site in Memphis, TN, no remote work allowed
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Memphis, TN, USA