IT Service Management (ITSM)

About VDart:
VDart is an emerging global information technology staffing provider with expertise in Enterprise Resource Planning (Oracle/SAP), SMAC (Social, Mobile, Cloud, Analytics), Business Intelligence & Infrastructure services. Three-time consecutive winner of Best Places to Work in Atlanta and Best and Brightest Award, VDart has successfully deployed over 3500 contractors in the last five years with over 60% of its deployments with Fortune 1000 corporations. We possess deep industry expertise and focus in BFSI, Manufacturing, Retail, Energy & Utility, Healthcare, Technology and the Public-Sector. Our scope, knowledge, industry expertise and global footprint have enabled us to provide best in the industry solutions. With our core focus in emerging technologies, we provide global technology workforce solutions in USA, Canada, Mexico, Brazil, UK & Australia

ITSM Manager

• Implementation/up gradation/Development of ITSM (IM, CM, KM and SRM) on Remedy Versions(9.1)

• Using BMC Remedy Developer Studio to customize forms, fields, overlay, workflows and related system components

• Administering BMC Remedy Action Request (AR) platform and Mid-Tier Web Servers versions 8.1 or 9.1.

• Experience with LDAP, Active Directory structure and third party software integrations

• Experienced in designing, developing, testing and deploying custom Remedy application and workflow enhancements per business

requirements

• Hands on Implementation/Development on BMC Virtual Agent and BMC MyIT

All your information will be kept confidential according to EEO guidelines.