IT Service Desk Technician

Maximus is seeking an IT Service Desk Analyst. As an IT Service Desk Analyst you are the first point of contact or all IT related incidents and service requests. This front ling support to the end user community, ensuring timely resolution of issues, exceptional customer service and adherence to organizational IT standards and processes. This versatile resource is responsible for providing end-to-end technical support across the IT Service Desk, Desktop Support, Video Teleconferencing (VTC), and Mobile Device (iPhone), and Application and Tools environments. This role ensures seamless technology experiences by responding to incidents, fulfilling service requests, and assisting with equipment setup, troubleshooting, and maintenance. Interpersonal skills and exceptional customer service are required. This position is an onsite role, 5 days a week in Morgantown, WV or Pittsburgh, PA, and requires a Public Trust security clearance.