IT PRODUCT SUPPORT

Job Summary:

We are now looking for an IT Product Support Engineer. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible.

Responsibilities:

• Install, Configure and Deploy Telecom Products. 
• Implementation of new requirements as well as Production support for existing solutions.
• Support requirements gathering, solution designing and planning phases. 
• Be an active team member, support Developers/QA/BA. 

Key Qualifications:

• Hands-on experience in Troubleshooting and Problem resolution. 
• Business configuration skills. 
• Advanced experience in 2nd and 3rd Level Support of Products/Installations. 
• Experience working with: 
  • Relational Databases (preferable Oracle12). 
  • Application Servers (WebLogic, Tomcat, JBoss, IIS, etc.). 
  • Operating Systems (Microsoft Windows Server, Unix / Linux). 
  • Web Services REST/SOAP. 
  • Programming skills JavaScript. 
  • Fluent English language proficiency. 
  • Excellent communication skills. 
  • +4 years IT Industry experience.

Desirable: 

• Experience in Agile Methodologies (SCRUM / Kanban). 
• OpenStack/Docker/Kubernetes knowledge. 
• Programming Skills (Java, Bash, Python). 
• Automation sills (selenium, RPA). 
• PSM, PSD, PSPO Agile Certifications (A plus). 
• Linux Certifications (A plus). 
• ITIL Certifications (A plus). 

Additional Requirements:

• College graduate Computing / Systems Engineering or related career. 
• Availability to travel abroad eventually. 
• Experience working with remote teams.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Guatemala (GT) || || Guatemala City || [[mfield2]]
Job details: IT Engineer Job Stage 04