IT Platform Service Manager (ERP/SAP)

Jobs.sonova.com

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Warszawa, Poland Until 8/21/2026 First posted May 28, 2026 Last posted May 28, 2026
Job description
 
We’re looking for an IT Platform Service Manager to take ownership of our ERP platform services, acting as the main point of contact for external vendors and the guardian of platform stability across Sonova.
You’ll start by managing Dynamics services, with a planned transition toward SAP S/4HANA, working closely with global stakeholders and external service providers. This is a hands‑on governance role with strong ownership of incidents, problems, processes, and vendor performance.
 
What you’ll do
 
  • Own end‑to‑end service delivery, incidents, service improvements and Problem Backlog to eliminate systemic technical debt
  • Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent technical fixes
  • Lead major incident coordination and root‑cause resolution
  • Drive service transitions (new vendors, onboarding, handover)
  • Ensure supportability, stable operations, and platform health – even during change
  • Communicate clearly with business stakeholders and influence without authority
 
What you bring
 
  • ERP implementation experience is a must (SAP S/4HANA strongly preferred)
  • Several years of vendor governance / managed services leadership
  • Strong ITIL / service management background
  • Ability to govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent solutions 
  • Confidence to lead and manage through ambiguity and organizational change
  • Fluent English

 

More about what we offer

 

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.
We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

 

  • Be part of a major IT transformation, right from the start
  • Shape ways of working, service models, and vendor setups
  • High autonomy, flexible working style, global exposure
  • Extremely impactful role at the intersection of IT, vendors, and business
 
If you enjoy owning platform stability, leading through influence, and working in complex ERP landscapes, we’d love to hear from you. #LI-NB1
About this role

Summary

Manage ERP platform services, vendor governance, incident resolution, and platform stability.

Job title

IT Platform Service Manager (ERP/SAP)

Experience level

several years

Industry

healthcare

Location requirements

Warszawa, Poland; hybrid work allowed

Salary

Not specified

Management role

Yes

Skills & keywords

Required skills

ERP implementationvendor governanceITILincident managementSAP S/4HANA

Preferred skills

None specified

Specializations

ERPSAP S/4HANAITILvendor governanceservice management
Locations

Structured locations inferred from the posting.

Warsaw, Poland

Hybrid City
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