IT Operations Manager

Our client, a life science organisation, located in the south of the island is looking for an IT Operations Manager.

List of duties

1. Operational Excellence & Run Management

• Ensure high availability and reliability of all IT infrastructure and network systems.
• Own incident management, root cause analysis, and post-incident review processes.
• Define, monitor, and report on operational KPIs and service performance metrics.
• Maintain up-to-date documentation, policies, and infrastructure governance artefacts.
• Drive standardisation of operational procedures across the technical team.

2. Infrastructure & Cloud Administration

• Oversee Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365.
• Manage and evolve Azure cloud environment (hybrid infrastructure).
• Supervise virtualisation, backup, and disaster recovery processes.
• Ensure network security: LAN/WAN, firewall, VPN, segmentation.
• Continuously optimise infrastructure performance and capacity.
• Oversee cybersecurity monitoring, vulnerability management, and patching cycles.

3. Leadership & Team Management

• Lead, supervise, and develop a team of 5 including Network Administrator, System and Network Support and ICT Technicians.
• Foster accountability, ownership, and a continuous improvement mindset.
• Conduct structured performance and development reviews in alignment with HR.
• Lead effectively within a multicultural, experienced team environment.
• Identify skills gaps within the team and propose targeted development interventions.

4. Corporate Alignment & Stakeholder Management

• Collaborate with external technical partners and service providers.
• Translate strategic IT objectives into practical operational actions and team priorities.
• Ensure audit readiness, regulatory compliance, and timely reporting to the Executive Committee as required.

Requirements

Requirements:

• Bachelor's degree in IT, Computer Science, Information Systems, or equivalent.
• Relevant postgraduate qualification or executive education is an advantage.
• Other IT certifications/qualifications requirements to be further discussed at interview stage. Candidates are encouraged to share all their IT certifications in their CV submission.
• 5 -7+ years in IT infrastructure and network operations.
• Minimum 2 years in a team leadership and experience managing hybrid infrastructure (cloud + on-premise).

We reserve the right:

• To call only the shortlisted candidates for interview.
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.