IT Operations Engineer

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at cornerstonebuildingbrands.com.

The IT Field Services Engineer is responsible for providing technical support and assistance to the end-user community and limited support for the OT environment. This role requires a strong understanding of IT and a general familiarity with SQL Server/MySQL concepts, along with a working knowledge of OT systems, hardware, and software used in a manufacturing environment. The IT Field Services Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user support, training and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Sites across Cornerstone Building Brands.

Responsibilities:

• Provide Level II IT technical support to end-users, including diagnosing and resolving hardware, software, and network-related issues.
• Administer and maintain IT systems, including database administration, user account management, access control, security configurations, and software updates including limited OT systems.
• Provide guidance and explain policies and procedures to end-users.
• Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the user’s needs and the manufacturing environment.
• Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.
• Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.
• Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers, and OT Edge connectivity.
• Collaborate with other IT teams to trouble shoot and resolve issues.
• Stay informed about industry trends, emerging technologies, and best practices related to support in a manufacturing context.
• Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.
• Manage relationships with external vendors, suppliers, and contractors for support and maintenance services.
• Adhere to company policies, procedures, and compliance requirements.

• Degree in information technology, Computer Science, Engineering, or 2 years Previous experience in providing Level II IT support.
• Strong knowledge of IT systems, hardware, software, and networking concepts.
• Proficiency in troubleshooting and resolving technical issues in IT domains.
• Experience with system administration tasks, including user management and software updates, and limited OT environments.
• Strong understanding of network infrastructure setup, maintenance, and cybersecurity principles.
• Familiarity with database administration concepts and proficient in Microsoft O365 skills (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).
• Extensive knowledge of computer hardware including Legacy PC hardware and OS.
• Participate in committees, projects, and P1 incidents process and procedures.